1) The main characteristics of an effective control system are:
A) Flexibility, accuracy, timeliness and objectivity
B) Flexibility, measurability, timeliness and objectivity
C) Flexibility, accuracy, relevance and objectivity
D) Flexibility, accuracy, timeliness and relevance
Answer Key:
A) Flexibility, accuracy, timeliness and objectivity
2) Team creativity can be promoted by:
A) Establishing a competitive environment to promote creative ideas
B) Establishing challenges for the team
C) Evaluating ideas during the idea generation stage
D) Stressing deadlines to encourage intensity and focus
Answer Key:
B) Establishing challenges for the team
3) The level of management responsible for establishing a vision for the organization, developing broad plans and strategies, and directing subordinate managers:
A) first level management
B) middle management
C) top level management
D) second level management
Answer Key:
C) top level management
4) Payment to faculty on per class/period of teaching or output per period/hour basis is called:
A) Time rate method
B) Period rate method
C) Both (A) and(B)
D) None of the above
Answer Key:
B) Period rate method
5) One of the following is NOT the suggestion for improving individual’s listening skills. Which is that?
A) Empathizing with the speaker
B) Maintain eye contact with the speak
C) Paraphrase the speaker
D) Sympathizing with the speaker
Answer Key:
A) Empathizing with the speaker
6) Responsibility always flows from:
A) Superior to subordinate
B) Subordinate to superior
C) Peer to peer
D) None of the above
Answer Key:
B) Subordinate to superior
7) A typical confidential report comprises of following attributes of an individual:
I) Leadership
II) Ability to reason
III) Integrity
A) I & II
B) I & III
C) I, II & III
D) II & III
Answer Key:
C) I, II & III
8) A programme of one-to-one collaboration between an external expert and a manager for developing the leadership skills of the later is called:
A) Coaching
B) Mentoring
C) Orientation
D) None of these
Answer Key:
A) Coaching
9) Transformational leadership has the following characteristics:
A) Believe success arises from leaders and staff working together
B) Takes the view that rewards and punishment motivate staff
C) Seeks to involve staff in the decision making process
D) Employs a clear chain of command
Answer Key:
D) Employs a clear chain of command
10) The major value creating skills, capabilities and resources that determine an institution’s competitive weapons are:
A) Strengths
B) Opportunities
C) Core competencies
D) Strategies
Answer Key:
C) Core competencies
11) The most significant skill required for teamwork is:
A) A need to be part of a team
B) A willingness to help and guide other employees
C) Respect for others
D) An employee that enjoys working alone
Answer Key:
C) Respect for others
12) Effective control depends on:
A) Organisation structure
B) Proper direction
C) Flow of communication
D) All of these
Answer Key:
D) All of these
13) Which of the following is INCORRECT?
A) Outstanding expenses – Current asset
B) Good will – Intangible asset
C) Sundry debtors – Current asset
D) Loose tools – Tangible fixed asset
Answer Key:
A) Outstanding expenses – Current asset
14) Identify the correct statement. Academic audit is:
A) A framework for finding fault with a system or individual faculty and staff
B) An externally directed surprise spot checks
C) An arid collection of awkward questions lacking a philosophy and coherence with the purpose of institute
D) A tool whereby adequacy of academic inputs in an educational institution are measured
Answer Key:
D) A tool whereby adequacy of academic inputs in an educational institution are measured
15) Which of these is a consequence of pay dissatisfaction?
A) Strikes
B) Grievances
C) Turnover
D) Job dissatisfaction
Answer Key:
D) Job dissatisfaction
16) Horizontal communication takes place between:
A) Employees with same status
B) Subordinate to Superior
C) Superior to Subordinate
D) None of the above
Answer Key:
A) Employees with same status
17) When verbal and non-verbal messages are contradictory, it is said most people believe in:
A) Verbal messages
B) Non-verbal messages
C) Indeterminate messages
D) Don’t believe in the message at all
Answer Key:
B) Non-verbal messages
18) When a higher level job is assigned to an individual without increase in salary, it is called:
A) Horizontal promotion
B) Vertical Promotion
C) Dry promotion
D) Diagonal promotion
Answer Key:
C) Dry promotion
19) Criticism of Government means and includes (as per CCS Conduct Rules):
A) Which has the effect of an adverse criticism of any current or recent policy or action of the Central Government or a State Government
B) Which is capable of embarrassing the relations between the Central Govt. and the Government of any State
C) Which is capable of embarrassing the relations between the central government and the Government of any foreign state
D) All the above
Answer Key:
D) All the above
20) Which of the following is the correct sequence in the process of motivation?
1. Action
2. Need
3. Relief
4. Tension
A) 1, 2, 3, 4
B) 2, 4, 1, 3
C) 4, 3, 2, 1
D) 2, 1, 4, 3
Answer Key:
B) 2, 4, 1, 3
21) The theory of motivation where employees make comparison of the ratios of their job inputs to outcomes relative to those of others:
A) Expectancy Theory
B) Equity Theory
C) Two Factor Theory
D) Need Hierarchy Theory
Answer Key:
B) Equity Theory
22) The fundamental purpose of an institution’s mission statement is to:
A) Create a good human relations climate in the institution
B) Define the operational structure of the institution
C) Generate good public relations for the institution
D) Define the institution’s purpose in society
Answer Key:
D) Define the institution’s purpose in society
23) Which of the following is NOT true in respect of planning?
A) Planning is an intellectual activity
B) Planning function is only performed at the lowest level of management
C) Planning is related to objectives
D) Planning is forward-looking
Answer Key:
B) Planning function is only performed at the lowest level of management
24) The term used for the set of behaviours and tasks that a member of the team is expected to perform because he or she is its member:
A) Team roles
B) Virtual teamwork
C) Synergy
D) Role making
Answer Key:
A) Team roles
25) Innovation is:
A) commercialization of a new product or process
B) invention of a new product or process
C) development of a new product or process idea
D) implementation of a new production method
Answer Key:
A) commercialization of a new product or process
26) The best strategy(ies) for planning out your time effectively is/are:
A) Delay any unnecessary work
B) Prioritize all your tasks
C) Ignore all the unexpected work
D) All of the above
Answer Key:
B) Prioritize all your tasks
27) Development provides _____ and _____, which will be helpful to employees in higher positions.
A) general knowledge, behaviour
B) general knowledge, specific skills
C) Specific skills, attitudes
D) general knowledge, attitudes
Answer Key:
D) general knowledge, attitudes
28) All of these are the approaches to encourage creativity in an institution except:
A) tolerating failures
B) offering recognition for good effort and performance
C) restricting on-the-job interaction in order encourage individual excellence
D) encouraging experimentation among employees
Answer Key:
C) restricting on-the-job interaction in order encourage individual excellence
29) Fixed assets should be verified at least once in:
A) Six months
B) one year
C) two years
D) three years
Answer Key:
B) one year
30) The following steps are involved in the process of organising
1. Forming supportive objectives
2. Delegating to the head of each group the authority necessary to perform the activities
3. Establishing enterprise objectives
4. Identifying and classifying activities
The correct sequence of steps is :
A) 3,1,2,4
B) 3,1,4,2
C) 1,3,4,2
D) 1,3,2,4
Answer Key:
B) 3,1,4,2
31) Ravi is a type of manager who is concerned primarily with accomplishing goals and objectives and concentrates on the task itself. His behavioural style is called:
A) authoritarian
B) democratic
C) task oriented
D) people oriented.
Answer Key:
C) task oriented
32) The middle management is responsible for _____.
A) Official Goals
B) Operational Goals
C) Operative Goals
D) All of these
Answer Key:
C) Operative Goals
33) In institutional evaluation, “Adequacy” means to:
A) check whether the goals or targets set by an institution were met or not
B) check whether the institute has attained the expected goals
C) determine the true effect of an intervention on the indicators of interests
D) determine the success of programme’s activities and outcomes
Answer Key:
A) check whether the goals or targets set by an institution were met or not
34) If nothing is written about the accounting assumption to be followed, it is presumed that:
A) They have not been followed
B) They are followed to some extent
C) They are fully followed
D) None of the above
Answer Key:
A) They have not been followed
35) The simplest and most popular technique for appraising employee performance:
A) Rating Scales
B) Critical Incident
C) Cost accounting
D) BARS
Answer Key:
A) Rating Scales
36) A systematic and planned introduction of employees to their jobs, their co-workers and the institution is called:
A) Job evaluation
B) Investiture orientation
C) Orientation
D) Placement
Answer Key:
C) Orientation
37) The skill which is equally important at all levels of management:
A) Technical skill
B) Human relation skill
C) Conceptual skill
D) All of the above
Answer Key:
B) Human relation skill
38) Which of the following is NOT a stage of team development?
A) Forming
B) Deciding
C) Performing
D) Storming
Answer Key:
B) Deciding
39) Which is NOT a true statement regarding academic audit?
A) Leads to deeper acknowledgement to all internal processes and systems
B) Enhances the involvement of individuals in identifying key performance indicators
C) Provides the present status but does not identify the thrust areas for future growth & development
D) Provides yardsticks for performance judgement
Answer Key:
C) Provides the present status but does not identify the thrust areas for future growth & development
40) The following is/are an example(s) of mentoring behaviour:
A) Coaching
B) Counselling
C) Giving reinforcement
D) All of the above
Answer Key:
D) All of the above
41) The correct sequence of the components of Communication Process is:
i. Decoding
ii. Encoding
iii. Feedback
iv. Transmission
A) i, ii, iii, iv
B) i, iii, iv, ii
C) ii, iii, I, iv
D) ii, iv, i, iii
Answer Key:
D) ii, iv, i, iii
42) The team gathers for the monthly progress and problems’ report about reaching individual and departmental objectives. Which of the following statements reflect effective team meeting?
A) Only a few team members seem to be concerned about the impact of their presentation; they attempt to build allies within the team
B) There is an open and realistic sharing of both progress and problems
C) Some team members seem to be playing the political game, while others do not
D) One clique exists within this team and their presentations sound about the same-politically safe
Answer Key:
B) There is an open and realistic sharing of both progress and problems
43) Rearrange the following steps of recruitment:
I. Searching
II. Evaluation and control
III. Planning
IV. Screening
V. Strategy development
A) III, II, I, V, IV
B) III, V, I, IV, II
C) IV, V, III, I, II
D) II, I, IV, V, III
Answer Key:
B) III, V, I, IV, II
44) The systematic collection and interpretation of evidence, leading as part of the process, to a judgement of value with a view to action is called:
A) Assessment
B) Evaluation
C) Corrective action
D) Feedback
Answer Key:
B) Evaluation
45) The following is NOT the component of Attitude:
A) Psycho-motor
B) Cognition
C) Behaviour
D) Affect
Answer Key:
A) Psycho-motor
46) ‘Matrix organisation’ refers to:
A) Organisation where authority and responsibility coexist
B) Organisation in which two or more basic types of departments are combined
C) Mathematical arrangement of events in columns and rows.
D) None of the above
Answer Key:
C) Mathematical arrangement of events in columns and rows.
47) Institutional Management is concerned with the administration of:
A) Physical Assets
B) Financial Resources
C) Human Resources
D) All of the Above
Answer Key:
D) All of the Above
48) Control is the function of:
A) Top level management
B) Lower level management
C) Middle level management
D) All levels of management
Answer Key:
D) All levels of management
49) As per Sec 3-C of CCS conduct Rules “sexual harassment” includes such unwelcome sexually determined behaviour whether directly or otherwise:
A) Physical contact as advances
B) Demand or request for sexual favours
C) Sexually coloured remarks
D) All the these
Answer Key:
D) All the these
50) The curriculum drift means
A) Identifying missing content in the curriculum
B) Identifying inappropriate content
C) Identifying obsolete content
D) All of these
Answer Key:
D) All of these
51) Which of the following is NOT an indicator of a Motivated Workforce?
A) High Productivity
B) Ingenuity in the use of Resources
C) High Employee Turnover
D) Work conscious
Answer Key:
C) High Employee Turnover
52) The first basic step involved in institutional planning:
A) Defining the present problem
B) Establishing goals and objectives
C) Developing a set of actions
D) Determining aids and barriers
Answer Key:
B) Establishing goals and objectives
53) Which of the following is not the stage in Kurt Lewin’s famous three-stage prescriptive model of change developed in the 1950s?
A) Moving to a new level
B) Refreezing attitudes at the new level
C) Unfreezing current attitudes
D) Melting resistance
Answer Key:
D) Melting resistance
54) The appraisal made by superiors, peers, subordinates and clients is called:
A) Peer appraisal
B) BARS
C) Self – appraisal
D) 360 degree feedback
Answer Key:
D) 360 degree feedback
55) Economic uncertainty, regulatory requirements, and new competitors are examples of what type of factors that affect institutional management?
A) intrapersonal factors
B) internal factors
C) interpersonal factors
D) external factors
Answer Key:
D) external factors
56) Which of the following is not an element of strategic thinking?
A) Judgement of what strategic changes to make
B) Realisation of what needs to change
C) Understanding of current strategic positions
D) Management of institutional resources and competencies
Answer Key:
D) Management of institutional resources and competencies
57) In line and staff organisation, the staff performs the function of:
A) Management
B) Advising the management
C) Assigning responsibility
D) None of the above
Answer Key:
B) Advising the management
58) The outcomes from a study of the external environment are __________ and _________.
A) Threats and Weaknesses
B) Strengths and Weaknesses
C) Strengths and Opportunities
D) Opportunities and Threats
Answer Key:
D) Opportunities and Threats
59) ______ is any learning activity directed towards future needs rather than present needs.
A) Training
B) Development
C) Education
D) Instruction
Answer Key:
B) Development
60) The following is NOT a barrier to effective communication:
A) One-way communication
B) Mixed signal from sender
C) Feedback
D) Different interpretation of words
Answer Key:
C) Feedback
61) Which strategic choices an institute needs to make before designing its orientation programme?
A) Formal or informal
B) Individual or collective
C) Serial or disjunctive
D) All of the above
Answer Key:
D) All of the above
62) Which of the following is NOT true about strategic planning in an institution?
A) Enhances an institution’s capability to proactively anticipate change
B) It is a top down approach of planning
C) It realizes more on identifying and resolving issues
D) Emphasizes on assessment of the environment inside and outside the institution
Answer Key:
B) It is a top down approach of planning
63) A plan prepared by an institution on the basis of its development and improvement is called:
A) Educational plan
B) Institutional plan
C) Vision
D) Development plan
Answer Key:
B) Institutional plan
64) One of the following is NOT a tip that manager can employ for increasing the employee acceptance and commitment to Goals, which is that?
A) Convincing employees that goal attainment is within their capabilities
B) Providing managerial support
C) Explaining goal relevance to personal needs
D) Setting ambiguous standards
Answer Key:
D) Setting ambiguous standards
65) According to Path Goal Theory, which of the following is NOT a Leadership Behaviour?
A) directive behaviour
B) supportive behaviour
C) participative behaviour
D) none of the above
Answer Key:
D) none of the above
66) A material shall generally be considered surplus if it remains in stock for over______ unless adequate reasons to treat it otherwise exist.
A) one year
B) two years
C) three years
D) four years
Answer Key:
A) one year
67) Which one of the following is NOT a characteristic of a team?
A) Collective output
B) Individual and collective responsibility
C) Fluid dimension to roles and tasks
D) Minimal and formal knowledge sharing
Answer Key:
D) Minimal and formal knowledge sharing
68) The questionable assumptions underpinning the prescriptive approach to strategic change:
A) Change is unpredictable and discontinuous
B) Change is a continuous process
C) Change is predictable, sequential and controllable by management
D) Change is an organic and fundamentally about managing culture
Answer Key:
C) Change is predictable, sequential and controllable by management
69) The three types of plans in an educational institution are:
A) Operational, occupational and strategic
B) Top, middle and bottom
C) Strategic, tactical and operational
D) Headquarters, divisional and local
Answer Key:
C) Strategic, tactical and operational
70) Which of the following is NOT one of the task related functions within a team?
A) Resource acquisition and management
B) Work distribution
C) Participation
D) Commonly accepted mission
Answer Key:
C) Participation
71) All of the following are traits and characteristics of effective leaders EXCEPT:
A) Charisma
B) Strong motivation and high energy
C) Trustworthiness and character
D) Being so self-confident that they believe they can handle anything
Answer Key:
D) Being so self-confident that they believe they can handle anything
72) According to the principle of “Span of control”, there is:
A) A tendency of overload supervisors with too much of work
B) A limit to the number of subordinates a supervisor can effectively supervise
C) No limit to the number of subordinates a supervisor can supervise
D) A limit to delegation of authority to the subordinate
Answer Key:
B) A limit to the number of subordinates a supervisor can effectively supervise
73) Which of the following is not the objective of institutional management?
A) Achievement of institutional objectives
B) Improvement in planning, organising and implementation of institutional programmes and activities
C) Enhancing productivity of industry
D) Enhance employees’ job satisfaction
Answer Key:
C) Enhancing productivity of industry
74) The purpose of evaluation in institutional management is:
A) Process directed
B) Program directed
C) Goal directed
D) Input directed
Answer Key:
C) Goal directed
75) Mr. X is the only person in the institution with expertise in the E-Commerce field. His source of power is called:
A) reward power
B) knowledge power
C) reference power
D) none of the above
Answer Key:
B) knowledge power
76) The poor quality of selection will mean extra cost on _______ and supervision.
A) Training
B) Recruitment
C) Work quality
D) None of the above
Answer Key:
A) Training
77) Which of the following option is a component of remuneration?
A) Fringe Benefits
B) Commitment
C) External equity
D) Motivation
Answer Key:
A) Fringe Benefits
78) Which of the following are short term milestones or benchmarks that an institution must attain in order to achieve its long term objectives?
A) Vision
B) Mission
C) Plans
D) Goals
Answer Key:
D) Goals
79) The weakest form of control is:
A) Pre-control
B) Simultaneous control
C) Post-control
D) Dual control
Answer Key:
C) Post-control
80) Institutional Administration is the process of:
A) Utilizing appropriate resources for development of Human qualities
B) Managing activities of educational institutions
C) Planning, organizing, directing and controlling human resources in educational setting
D) None of the above.
Answer Key:
B) Managing activities of educational institutions
81) Match the following components of remuneration with their inclusions –
I. Fringe Benefits ——- A. Stock option
II. Job Context ———- B. Challenging job responsibilities
III. Perquisites ——— C. Group Plans
IV. Incentives ———– D. Medical Care
A) I-D, II-B, III-A, IV-C
B) I-B, II-A, III-C, IV-D
C) I-A, II-C, III-D, IV-B
D) I-C, II-B, III-D, IV-A
Answer Key:
A) I-D, II-B, III-A, IV-C
82) In the Hersey-Blanchard Situational Leadership Model, the right mix of leadership style is best found by focusing on which characteristic?
A) Intelligence
B) motivation
C) confidence
D) maturity
Answer Key:
D) maturity
83) A process where employees write down their ideas on slips of paper with no identification, exchange the slips and attempt to build on each other’s ideas:
A) Mind mapping
B) Brain writing
C) Forced relationship
D) Pattern breakers
Answer Key:
B) Brain writing
84) The premise control is based on:
A) Buildings
B) People
C) Resources
D) Assumptions
Answer Key:
D) Assumptions
85) The starting point of strategic intent is/are:
A) Objectives
B) Goals
C) Core competencies
D) Strategies
Answer Key:
C) Core competencies
86) All of the following increase team effectiveness EXCEPT:
A) Understanding team timing
B) Ignoring ineffective team processes
C) Paying attention to team tasks
D) Developing, using and reinforcing effective group norms
Answer Key:
B) Ignoring ineffective team processes
87) Work attitudes can be reflected in an institution through:
A) Job Satisfaction
B) Organizational Commitment
C) Both (A) and (B)
D) Neither (A) nor (B)
Answer Key:
C) Both (A) and (B)
88) Moving your head, face, and eyes away from another person while communicating is often interpreted as a lack of Self-:
A) Respect
B) Esteem
C) Confidence
D) Control
Answer Key:
C) Confidence
89) The factors that are associated with conditions surrounding the job, according to Herzberg’s two factor theory, are:
A) Hygiene factors
B) Economic factors
C) Motivating factors
D) Environmental factors
Answer Key:
A) Hygiene factors
90) All the symptoms of poor time management except:
A) Sub- par work quality
B) Not meeting deadlines
C) Too much on the plate
D) Getting organized
Answer Key:
D) Getting organized
91) For overcoming the resistance to change, the following strategy is Not appropriate:
A) Communication and discussion
B) Involving those who resist in the change process
C) Bullying and harassing people into towing the line
D) Giving incentives
Answer Key:
C) Bullying and harassing people into towing the line
92) ‘No one in the institution should have more than one boss’ is a statement of the principle of:
A) Specialisation
B) Authority
C) Unity of command
D) Span of control
Answer Key:
C) Unity of command
93) The major weakness of the forced distribution method is:
A) Assumes that employee performance levels always conform to a normal distribution
B) Work is reliable
C) The error of central tendency
D) None of the above
Answer Key:
A) Assumes that employee performance levels always conform to a normal distribution
94) The following is NOT the basic principle underlying an academic audit:
A) Base decisions on evidence
B) Define quality in terms of inputs
C) Learn from best practices
D) Make continuous improvement a priority
Answer Key:
B) Define quality in terms of inputs
95) Age old system of administrative hierarchy, based on formal authorities, used to delegate orderly, fair and logical instructions to subordinates is:
A) Bureaucracies
B) Mechanistic structure
C) Organisational Structure
D) Organic structure
Answer Key:
A) Bureaucracies
96) The first step in a control process is:
A) Allocate resources
B) Choose key personnel for the task
C) Select a strategy
D) Set standards
Answer Key:
D) Set standards
97) If no charge sheet is issued within 3 months of suspension of an employee, then:
A) Suspension is to be revoked
B) Reasons for suspension are to be intimated to the employee
C) His monthly payment should be doubled
D) He should be transferred mandatorily from that place.
Answer Key:
B) Reasons for suspension are to be intimated to the employee
98) A manager who shows consistency between his or her words and actions develops a reputation for:
A) Self-confidence
B) Walking the talk
C) Emotionally intelligent
D) Highly energetic
Answer Key:
B) Walking the talk
99) Diwali advance given to an employee is:
A) Revenue Expenditure
B) Capital Expenditure
C) Not an Expenditure
D) Deferred Revenue Expenditure
Answer Key:
C) Not an Expenditure
100) The time limit for concluding major penalty proceeding is:
A) Within 1 month
B) Within 3 months
C) Within 6 months
D) Within 18 months
Answer Key:
D) Within 18 months
For updates and discussion on NITTT modules join our telegram group