Assessment I – MCQ
This Assessment is based on Units 1 to 4 of Module 8
1. Which of the following is/are the characteristic(s) of an institution?
- Distinct purpose expressed in a goal or set of goals
- People come and work together to achieve the institutional goals
- A deliberate and systematic structure
- All of these
Accepted Answers:
All of these
2. Who gave this statement? “Management is an art of getting the things done through and with the people in formally organised groups”.
- F W Taylor
- George R Terry
- Harold Koontz
- A H Maslow
Accepted Answers:
Harold Koontz
3. Which of the following is not an objective of institutional management?
- Achievement of institutional goals
- Enhance productivity of the society
- Ensure optimum utilization of institutional resources
- Manage inter-personal conflicts effectively
Accepted Answers:
Enhance productivity of the society
4. In Institutional Management, function of planning is __________?
- Preparing for future for desired goals
- Organised resources
- To appoint staff
- All of the Above
Accepted Answers:
Preparing for future for desired goals
5. Institutional Management is concerned with the administration of __________.
- Physical Assets
- Financial Resources
- Human Resources
- All of the Above
Accepted Answers:
All of the Above
6. In what order do institutional managers typically perform the managerial functions?
- Organising, Planning, Controlling, Leading
- Organising, Leading, Planning, Controlling
- Planning, Organising, Leading, Controlling
- Planning, Organising, Controlling, Leading
Accepted Answers:
Planning, Organising, Leading, Controlling
7. Which level of management is responsible for establishing a vision for the organization, developing broad plans and strategies, and directing subordinate managers?
- first level managers
- middle level managers
- top level managers
- All of these
Accepted Answers:
top level managers
8. The ability of a manager to interface and work effectively with individuals and groups is descriptive of what type of managerial skill?
- Technical
- Administrative
- Organizational
- Interpersonal
Accepted Answers:
Interpersonal
9. Which of the following statements is false? Formal strategic Planning
- Implies determined actions for achieving objectives
- Is a time consuming process
- Should develop clear and rigid plans for the institution to implement
- Is most applicable in stable environment
Accepted Answers:
Should develop clear and rigid plans for the institution to implement
10. __________ refers to the purposes an institution strives to achieve.
- Strategic intent
- Strategic formulation
- Strategic implementation
- Strategic control
Accepted Answers:
Strategic intent
11. A possible and desirable future state of an institution
- Mission
- Vision
- Mandate
- Strategy Implementation
Accepted Answers:
Vision
12. Which environment can create new market and new institutional business segments?
- Political environment
- Economic environment
- Socio- cultural environment
- Technological environment
Accepted Answers:
Technological environment
13. Organisation is a process of
- Identifying and grouping of work to be performed
- Defining and delegating the responsibility and authority
- Both ‘a’ and ‘b’
- None of the above
Accepted Answers:
Both ‘a’ and ‘b’
14. Responsibility always flows from
- Superior to subordinate
- Subordinate to superior
- Both ‘a’ and ‘b’
- None of the above
Accepted Answers:
Subordinate to superior
15. The following is not a principle of organization
- Principle of exception
- Principle of balance
- Principle of complexity
- Principle of co-ordination
Accepted Answers:
Principle of complexity
Assessment II – MCQ
This Assessment is based on Units 5 to 8 of Module 8
1. The concept “Together Everyone Achieves More conveys” the following:
- The importance of team work at the work place
- The institution is more important than the employee(s)
- The achievement of goals must be done on an individual basis
- What the employee has to say is not important
Accepted Answers:
The importance of team work at the work place
2. The most significant attribute required for the team work is:
- A need to be part of a team
- A willingness to help and guide other employees
- Respect for others
- Enjoyment in working alone
Accepted Answers:
Respect for others
3. Members of a __________ team have been cross trained so that each person is able to perform the duties of all the other team members.
- Functional
- Cross functional
- Multi functional
- Self directed
Accepted Answers:
Multi functional
4. The process of eliminating unsuitable candidates is called:
- Selection
- Interview
- Induction
- Recruitment
Accepted Answers:
Selection
5. The purpose of getting an application blank is to gather information about the:
- Institute
- Candidate
- Employees of the institute
- Recruitment procedures
Accepted Answers:
Institute
6. Which mode of recruitment is through advertisements, newspapers and want advertisements?
- Direct
- Indirect
- On payroll
- None of the above
Accepted Answers:
Indirect
7. Which strategic choices an institution needs to make before designing its orientation programme?
- Formal or informal
- Individual or collective
- Serial or disjunctive
- All of the above
Accepted Answers:
All of the above
8. Which of the following refers to the allocation of people to jobs; it includes initial assignment of new employees, and promotion, transfer, or demotion of present employees?
- Recruitment
- Placement
- Selection
- None of the above
Accepted Answers:
Placement
9. How does training and development offer competitive advantage to an organisation?
- Removing performance decencies
- Enhancing management capabilities
- Preparing manpower for future challenges
- All of the above
Accepted Answers:
All of the above
10. Which of the following is an off – the – job training method?
- Television
- Job rotation
- Orientation training
- Coaching
Accepted Answers:
Television
11. CCS Conduct Rules apply to:
- Every person appointed to a Civil Service
- Every civilian in Defense Service
- Both (a) & (b)
- None of these
Accepted Answers:
Both (a) & (b)
12. Sec 3-A of CCS Conduct rules explains:
- Observance of Government’s policies
- Prohibition of sexual harassment of working women
- Promptness and Courtesy
- All the above
Accepted Answers:
Promptness and Courtesy
13. The financial powers of the Government, which have not been delegated to a subordinate authority, shall vest in the:
- Union Cabinet
- Finance Ministry
- Parliament
- President
Accepted Answers:
Finance Ministry
14. Powers to write off of losses are available under the:
- GFR 2017
- Delegation of Financial Powers Rules.
- R&P 1983
- GAR 1990
Accepted Answers:
Delegation of Financial Powers Rules.
15. A material shall generally be considered surplus if it remains in stock for over __________ unless adequate reasons to treat it otherwise exist.
- four years
- a year
- three years
- two years
Accepted Answers:
a year
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Assessment III – MCQ
This Assessment is based on Units 9 to 12 of Module 8
1. The potential to influence and drive the group efforts towards the accomplishment of goals is called as:
- Mentoring
- Leadership
- Managing
- Coaching
Accepted Answers:
Leadership
2. A __________ gets his authority by virtue of his position while a __________ gets his authority from his followers.
- Mentor; Leader
- Leader; Manager
- Manager; Leader
- Coach; Leader
Accepted Answers:
Manager; Leader
3. Which of the following seeks to determine the personal characteristics of effective leaders?
- Trait theory
- Fiedler’s contingency theory
- House’s Path Goal theory
- Behavioural theory
Accepted Answers:
Trait theory
4. Which of the following style of leadership leads to satisfied, motivated and more skilled employees, in turn leading to an optimistic work environment and encouraging creativity?
- Autocratic
- Democratic
- Laissez Faire
- Bureaucratic
Accepted Answers:
Democratic
5. Which of the following is NOT an indicator of a Motivated Workforce?
- High Productivity
- Ingenuity in the use of Resources
- High Employee Turnover
- Work conscious
Accepted Answers:
High Employee Turnover
6. Which of the following theories of motivation is concerned with comparing the ratios of inputs to outcomes they receive against the ratios of other people?
- Equity Theory
- Expectancy Theory
- Two Factor Theory
- Need Hierarchy Theory
Accepted Answers:
Equity Theory
7. Unlike his co-workers, Suresh was motivated by challenge, personal satisfaction and by doing interesting work; most of his co-workers were just in it for money. Suresh was motivated by:
- Extrinsic motivators
- Esteem motivators
- Intrinsic motivators
- Social motivators
Accepted Answers:
Intrinsic motivators
8. Which of the following deals with one-to-one collaboration between an external expert and a manager for developing the leadership skills of the later?
- Orientation
- Mentoring
- Counseling
- Coaching
Accepted Answers:
Coaching
9. Give the correct sequence to the following components of Communication process:
i. Decoding
ii. Encoding
iii. Feedback
iv. Transmission
- i, ii, iii, iv
- ii, iii, i, iv
- i, iii, iv, ii
- ii, iv, i, iii
Accepted Answers:
ii, iv, i, iii
10. In organization, the flow of communication sometimes slows down because there are too many:
- Channels
- Departments
- Hierarchical Levels
- Managers
Accepted Answers:
Hierarchical Levels
11. When do senders hinder communication?
- When they use language that causes confusion
- When they reject a message that contradicts their beliefs and assumptions
- When they hear or see only certain parts of the message
- When they jump to conclusions
Accepted Answers:
When they use language that causes confusion
12. Managers need effective communication skills to perform the following roles:
- Personal
- Interpersonal
- Impersonal
- Decisional
Accepted Answers:
Interpersonal
13. Which of the following areas is NOT one of the four key areas that strategic change seeks to influence?
- Formal organisation structures
- Informal organisation structures
- Technology
Accepted Answers:
Technology
14. Which of the following is a strategic move of the institutions for implementation with the futuristic objective?
- Unplanned change management
- Global change management
- Planned change management
- Incidental change management
Accepted Answers:
Planned change management
15. Why might individuals resist organisational change?
i. Anxiety
ii. Irritation
iii. Lack of interest
iv. Opposing strategy proposals
v. Pessimism
- i, iii, and iv
- ii, iii, and v
- iii, iv, and v
- All of the above
Accepted Answers:
All of the above
Assessment IV – MCQ
This assessment is based on Units 13 to 16 of Module 8
1. Clearly stated goals are best if they are:
- Specific
- Realistic
- Measurable
- All of the above
Accepted Answers:
All of the above
2. I will “attain an A grade by the end of this year” is a __________ range goal, while “Read Chapter 1 of the text book” is more of a __________ range goal.
- Long, Short
- Short, Long
- Long, Long
- Short, Short
Accepted Answers:
Long, Short
3. The following is/are suggested time management technique(s):
- Concentrate on one key task at a time
- Make good use of technology
- Clean up and get organized
- All of these
Accepted Answers:
All of these
4. The following is an example of streamlining your work in an effort to eliminate time wasting tasks:
- Reading and replying to e-mail hourly
- Looking for duplication of effort and waste; then, taking action to eliminate them.
- Assisting your secretary with routine phone calls
- Being a good organization citizen and helping others routinely with their tasks.
Accepted Answers:
Looking for duplication of effort and waste; then, taking action to eliminate them.
5. Which of the following is/are accurate description(s) of attitude?
- Directly observable behaviours
- Personality traits
- Multi-component evaluations
- Concrete variables
Accepted Answers:
Multi-component evaluations
6. When an institutional manager monitors the work performance of employees in his department to determine if the quality of their work is ‘up to standard’, this manager is engaging in the function of:
- Planning
- Controlling
- Organising
- Leading
Accepted Answers:
Controlling
7. Which of the following is the LAST element of any effective control system?
- Measuring Performance
- Setting Standards
- Taking Corrective Action
- Providing Feedback
Accepted Answers:
Taking Corrective Action
8. The least penalty as per CCS (CCA) Rules is:
- Withholding of one increment
- Transfer without TA/DA
- Censure
- Withholding of promotion
Accepted Answers:
Censure
9. The time limit for completing the inquiry and submit report by Inquiring Authority is:
- 3 months
- 6 months
- 9 months
- 18 months
Accepted Answers:
6 months
10. The method used for evaluating the performance of executives or supervisory positions is:
- Psychological Appraisals
- Assessment Centers
- Behaviourally Anchored Rating Scales
- 360 degree feedback
Accepted Answers:
Assessment Centers
11. Which of these is an advantage of the critical incidents methods while performing performance appraisal?
- Minimise inventory costs
- Negative incidents are generally more noticeable than positive ones
- Evaluation is based on actual job behaviour
- None of the above
Accepted Answers:
Evaluation is based on actual job behaviour
12. Which of these is a major weakness of the forced distribution method?
- Assuming that employee performance levels always conform to a normal distribution
- Work is reliable
- The error of central tendency
- None of the above
Accepted Answers:
Assuming that employee performance levels always conform to a normal distribution
13. Which factors lower the accuracy rate of the performance rater?
- The rater is aware of personal biases and is willing to take action to minimise their effect
- Performance factors are properly defined
- The rater has documented behaviours to improve the recall
- The rater is unable to express himself or herself honestly and unambiguously
Accepted Answers:
The rater is unable to express himself or herself honestly and unambiguously
14. Evaluation measures:
- The timeliness of a programs activities.
- The outcomes and impact of a programs activities.
- How closely a program kept to its budget
- How well the program was implemented
Accepted Answers:
The outcomes and impact of a programs activities.
15. A formal inquiry into some issue or aspect of an institutional system is known as:
- Report
- Review
- Agreement
- Audit
Accepted Answers:
Audit
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Module 8 Previous Year Questions: